With staff numbers increasing the Managing Director of one Company realised he would need professional and commercial outsourced HR advice to support the business through a period of rapid growth and beyond. The MD wanted to outsource their HR to a Company who would get to know their business and the team and be a visible presence. A good fit in terms of the delivery style was key.

Provide a full HR solution to the client on a month-by-month basis so that whatever HR challenges may arise, they have access to the right kind of advice and support when they need it.

On engagement, we got together with the Managing Director and learnt about the Company, we explored the company ambition and shorter-term goals allowing us to assess how people fit in with those plans and where performance is currently for all. In addition, we conducted a full HR Audit of all documentation which enabled the company to get back on track in terms of compliance – this included;

• Bespoke employee handbook
• Review and update of existing contracts
• New starter process
• Implementation of HR System, Breathe HR
• Recruitment and selection tools

Once back on track, we could concentrate on the good stuff, projects that focus on improving employee performance and engagement, for example:

Line Manager toolkits i.e. conducting a probationary review, managing under performance

• Performance review/appraisal processes
• Onboarding and induction
• Reward and recognition programmes
• Employee benefit schemes

Lastly, we offered an advice line. The MD and line managers know they can pick up the phone or send an email when an urgent situation arises. Usually this is to advise on complicated, sometimes difficult, employee relations cases or staffing issues. Our client is happy that they have a responsive and dedicated outsourced HR solution which they can rely on to provide both routine and ad hoc support and advice when they need it; and enabling business growth through good HR management and strategy.